Our Commitment

Krisha Organic respects customer privacy and aims to handle personal information responsibly
and transparently.

Information We May Collect
Depending on how you use our website/app, we may collect:

Identity & Contact Information

• Name
• Mobile number
• Email address

Delivery Information

• Address
• City
• State
• PIN code
• Delivery instructions

Transaction Information

• Order details
• Payment status
• Invoice information
• Refund information

Technical Information

• IP address
• Device/browser information
• Website activity
• Cookies and similar technologies

Communication Information

• Customer support messages
• Feedback
• Reviews
• Requests and complaints

Why We Use Information

We may use information to:

• Process and deliver orders
• Provide customer support
• Process refunds
• Communicate order updates
• Improve products and services
• Prevent fraud and misuse
• Maintain business records
• Improve website/app performance
• Send marketing communications where permitted
• Meet legal and regulatory obligations

Marketing

Communications Customers may receive promotional communications where permitted. You may opt out of non-essential marketing communications using the available unsubscribe or preference mechanism. Transactional and legally required communications may continue where necessary.

Data Sharing

We may share relevant information with trusted service providers where necessary to operate our business, including:

• Payment processors
• Delivery/logistics partners
• Technology/service providers
• Customer-support providers
• Analytics providers
• Professional advisers
• Government or law-enforcement authorities where legally required

We do not intend to sell personal data as a commercial product.

Data Security

We use reasonable technical and organizational measures designed to protect personal information against  unauthorized access, misuse, loss or disclosure. However, no internet-based system can be guaranteed to be completely secure.

Data Retention

Personal information will be retained only for as long as reasonably necessary for the purposes for which it was collected, business requirements and applicable legal obligations.

Your Rights

Subject to applicable law and the effective provisions of the Digital Personal Data Protection framework, individuals may have rights relating to their personal data, including access to information about processing, correction/update, withdrawal of consent where applicable, grievance redressal and other rights provided by law. The DPDP Rules 2025 have been notified with phased commencement provisions.

Children’s Privacy

Our services are not intentionally designed to collect personal information from children in violation of applicable law. Parents/guardians may contact us regarding any concern involving a child’s personal data.

Grievance / Privacy Contact

Privacy & Grievance Contact:
sales@krishaorganic.com
organickrisha@gmail.com
+91 9045236368