Order Cancellation

Customers may request cancellation of an order before the order has been processed or dispatched. Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may follow the applicable return/refund procedure described below.

Cancellation requests should be submitted through:

• Customer Support
• Registered email address
• Website/app support section

The cancellation status will depend on the actual processing stage of the order.

Refund for Cancelled Orders

Where cancellation is successfully approved and payment has already been received, the eligible refund will be processed to the original payment method or through another legally permissible method.
Actual credit time may depend on the customer’s bank, payment gateway or financial institution.

Non-Cancellable Orders

Orders that have already been dispatched, specially prepared, customized, or otherwise marked
as non-cancellable may not be eligible for cancellation.

Incorrect or Incomplete Information

Krisha Organic will not be responsible for delivery failures caused by incorrect or incomplete customer information, including incorrect address, phone number or other delivery details.

RETURNS POLICY

We want every customer to receive products in proper condition and with accurate product information.

Eligible Return Situations

A return/replacement request may be considered where:

• The wrong product was delivered.
• The product is damaged during delivery.
• The product is materially defective.
• The package is received in a condition that indicates possible damage or tampering.
• The delivered product does not materially match the confirmed order.

Food & Organic Product Safety

Because Krisha Organic may sell food and consumable products, opened, consumed or tampered-with products generally cannot be accepted for return for hygiene and food-safety reasons, except where required by applicable law or where the product itself is defective/unsafe.

Reporting a Problem

Customers should contact us as soon as reasonably possible after delivery and provide:

• Order number
• Product name
• Description of the issue
• Photographs/video of the package and product, where relevant
• Batch/lot information, where applicable This information helps us investigate the issue efficiently.

Inspection

All return/replacement requests may be subject to verification. Krisha Organic reserves the right to decline a request where the issue is caused by misuse, improper storage, customer damage, normal product characteristics, or circumstances outside the company’s responsibility, subject to applicable law.

REFUND POLICY

When Refunds May Apply

Refunds may be considered for:

• Approved cancellations
• Approved damaged/defective products
• Approved incorrect deliveries
• Undelivered orders where a refund is appropriate
• Other circumstances where a refund is required under applicable law

Refund Processing

Once an eligible refund is approved, the refund will normally be initiated to the original payment method. The time taken for the amount to appear in the customer’s account depends on the payment gateway and financial institution.

Partial Refunds

Where only part of an order is affected, Krisha Organic may process a refund only for the eligible product(s), subject to verification.

No Cash Refunds

Unless legally required or specifically agreed, refunds will be processed through the original payment channel or another approved electronic method.